Refund policy

Thank you for shopping with us. We are committed to delivering high-quality products and ensuring a smooth customer experience. This Return & Refund Policy outlines the conditions under which returns, replacements, or refunds may be accepted.

📌 1. General Policy Overview

Our return and refund policy is designed to maintain fairness for both customers and the business. As per standard e-commerce practices, policies clearly define conditions, timelines, and eligibility to avoid misuse and confusion .

By placing an order on our website, you agree to the terms outlined below.

🚫 2. NO RETURN / NO REFUND POLICY (IMPORTANT)

Due to the nature of our products:

👉 ALL SALES ARE FINAL

We maintain a strict No Return & No Refund Policy for the following:

  • Liquid-based products
  • Opened or used products
  • Items without original packaging
  • Products damaged due to misuse or improper handling

❗ Special Condition for Liquid Products

👉 Liquid products are NON-RETURNABLE and NON-REFUNDABLE under any circumstances, except in verified damage cases.

This policy is strictly enforced due to:

  • Hygiene concerns
  • Risk of contamination
  • Inability to verify product integrity after delivery

📦 3. DAMAGED / DEFECTIVE PRODUCT CLAIMS

We only accept claims for damaged or defective products at the time of delivery.

🎥 Mandatory Proof Requirement

To process any damage-related claim, the customer must provide ALL of the following:

  1. Full unboxing video (continuous, uncut)
  2. Clear 360° video of the product
  3. Visible shipping label in the video
  4. Proof that package was unopened before recording

❌ Claims will be REJECTED if:

  • Video is edited, paused, or unclear
  • Unboxing is not recorded from the beginning
  • Damage is reported without video proof
  • Request is made after opening without recording

👉 This is a strict verification policy to prevent fraud and false claims

⏳ 4. CLAIM TIMEFRAME

All damage/defect claims must be reported:

👉 Within 24 hours of delivery

Any request after this period will be automatically rejected

🔁 5. REPLACEMENT POLICY

If your claim is approved:

  • We will provide a replacement product only
  • No refunds will be issued

⚠️ Important:

  • Replacement is subject to stock availability
  • Processing time: 3–7 business days

💸 6. REFUND POLICY

👉 We DO NOT offer refunds under normal circumstances.

Refunds will only be considered if:

  • Replacement is not possible
  • Product is completely out of stock

🚚 7. SHIPPING & DELIVERY RESPONSIBILITY

  • Ensure correct address and pincode before placing order
  • Orders with incorrect details may be delayed or cancelled
  • We are not responsible for failed deliveries due to incorrect information

❌ 8. ORDER CANCELLATION POLICY

  • Orders can only be cancelled before dispatch
  • Once shipped, cancellation is not allowed

⚠️ 9. CASH ON DELIVERY (COD) POLICY

  • Customers must accept delivery when order is shipped
  • Repeated order rejections may lead to:
    • COD restrictions
    • Permanent blocking

🔍 10. FRAUD PREVENTION & RIGHTS

We reserve the right to:

  • Reject suspicious claims
  • Deny service to repeat offenders
  • Request additional verification if needed

📞 11. CUSTOMER SUPPORT

For any issues, contact us with:

  • Order ID
  • Proof (video/images)

👉 Our support team will assist within 24–48 hours


👉 By placing an order, you acknowledge and agree to all the terms mentioned above.